Frequently Asked Questions

Security Notice

Please note we are unable to accept suitcases or other large items into either the museum or stadium. There is nowhere to store these items within the Club premises.

How do I book my tour?

Please note: Legends Tours, Matchday Tours and VIP Legends Tours must be booked in advance of the tour taking place. To do so, click here or call 020 7619 5000

What are the Stadium Tours & Museum Opening Hours?

Tours run seven days a week. However, please note that there are no tours on Christmas Day or from 1pm the day before European fixtures.

Opening Hours

Self-Guided Audio Tour Open Last Entry Exit By
Monday - Saturday 09:30 17:00 18:00
Sunday 10:00 15:00 16:00
Legends Tour
Tour departure times may vary. Click here for upcoming tours.
Matchday Tour
Tour departure times may vary. Click here for upcoming tours.
VIP Experience
Tour departure times may vary. Click here for upcoming tours.
Museum* Open Last Entry Exit By
Monday - Saturday 10:30 18:15 18:30
Sunday 10:30 16:15 16:30

*Museum matchday opening hours: 10am - 1 hour before kick-off

How long does the tour take?

The Stadium Tour takes approximately 1 hour. Please allow an additional 30 minutes to explore the Museum.

Does the Tour include the Museum?

Yes. All tour bookings include entry to the museum. Museum tickets can also be bought separately.

Can I visit just the Museum only?

Yes. Tickets are available for the museum at £10 adults and £7 children. You can book this online or pay on arrival at the Museum.

Where do I go to begin my Stadium Tour?

Please visit the Stadium Tours ticket desk which is located within the Armoury Store.

VIP Experience - please arrive 15 minutes before the Experience start time at the Diamond Club/Directors doors. Situated on Podium Level between turnstile A and S, above the Armoury Store.

Are Stadium Tour tickets transferable?

Tickets are non-transferable and should not be sold on.

Are Stadium Tour Tickets Refundable?

No. Stadium Tour Tickets are non refundable.

Is parking available?

No, parking is not available at Emirates Stadium.

Do you take group bookings?

Yes. Groups of 15 people or more receive a 10% discount which will be automatically deducted during the booking process. For groups of 30 people or more please email tours@arsenal.co.uk or telephone the Arsenal Stadium Tours Helpline on 020 7619 5000 to make your booking. Payment must be made by credit card at the time of booking.

I am disabled; will I be able to go on a stadium tour at Emirates Stadium?

Emirates Stadium boasts excellent disabled facilities and all levels are accessible by lift. Please contact us when booking to discuss accessibility arrangements. Telephone 020 7619 5000. To view our access statement please click here

Is there anywhere to leave luggage or bags?

Unfortunately due to security measures we are unable to accept suitcases or other large items into either the museum or stadium. There is nowhere to store these items within the Club premises.

Is there anywhere to eat within the stadium?

Yes, please visit our food and beverage kiosk, Chapman's, located on Armoury Square (outside the Armoury Store / Stadium Tour Entrance). Chapman's is open daily and serves a wide selection of food and drinks including teas and coffees, sandwiches, paninis, wraps and a range of pastries and deserts.

I regularly bring groups to the Stadium Tour, do you offer any further discounts?

If you regularly bring groups to Arsenal, why not enquire about our trade account facilities and additional benefits. For further enquiries, please contact our Trade Team on tours@arsenal.co.uk .

I am a student, do I qualify for a discount?

Should the option for a student ticket be present, it will be shown once you select your a given tour.
Please note: If using a student ticket you will be asked to produce a valid student card on the day of visiting as proof of ID. We reserve the right to not accept ID that we deem invalid or fraudulent.

What does the Planet Hollywood Tour & Dine Package include?

Your Tour & Dine package includes:

  • Entrance to the Arsenal Stadium Tour (self-guided audio tour) for 1 adult plus a 2 course meal at Planet Hollywood, click here to view the menu
  • Meal includes 1 soft drink (Fanta, Coke, Diet Coke, Lemonade)

Pre-booking at Planet Hollywood is not required, however seating is subject to availability and you may be required to wait for a table. However, if you wish to pre-book your table, please call 020 7287 1000. At Planet Hollywood, please present the original Arsenal Stadium Tour booking confirmation voucher (Tour & Dine offer is only applicable for 1-9 people).

On certain dates Planet Hollywood will have restricted opening hours due to private events taking place. Click here for more information.

Still need help?

If the above doesn't answer your question, or you would like to make a complaint or pass on your compliments, please contact us at:

Email: tours@arsenal.co.uk

Telephone: 020 7619 5000

Or write to us at: Stadium Tours, Highbury House, 75 Drayton Park, London, N5 1BU